Access to transportation services has a huge impact on individuals engaging in their well-being and recovery. Since 2000, the Brevard Alzheimer’s Foundation has provided transportation services for enrolled participants in order to address the lack of access to services that exists for older adults and adults diagnosed with severe and persistent mental illnesses.
Our fleet of 12 vehicles includes extended passenger vans, small buses, and minivans to safely transport participants to and from their homes to Joe’s Club, for medical appointments.
Assistance for transportation is based on individual needs and will be discussed as part of the intake process.
Safe Ride Senior Transportation for Everyone
We’ll take you there! Saving you time and money!
The Brevard Alzheimer’s Foundation, Inc. provides non-emergency, door-to-door, advance reservation, shared ride-transportation services on a space available basis throughout most of Brevard County for qualifying life-sustaining trips. Riders must be at least 18-years of age.
We serve the mobility needs of those who are unable to utilize fixed routes by providing wheelchair accessible ADA Paratransit vehicles, which carry passengers throughout the Brevard. ADA Paratransit is generally an origin to destination service accessed through a trip-by-trip reservation. Reduced rates are available based on financial need.
Transportation services are typically provided for qualifying appointments from 10:30 AM to 2:00 PM, Monday through Friday.
Qualifying life-sustaining trips can be:
- Medical or dental appointments
- Hearing or eye appointments
- Behavioral health counseling
- Pharmacy trips for medication
Notice to the Public of Rights under Title VI
The Brevard Alzheimer’s Foundation Transportation operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Board of Directors.
For more information on the Board of Directors’ civil rights program, and the procedures to file a complaint, contact Christy Tucker at 321-253-4430 ext 103, email email@example.com; or visit at the BAFI office, located at 4676 N. Wickham Road, Melbourne, FL 32935.
For transportation-related Title VI matters, a complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor – TCR, 1200, New Jersey Avenue, SE, Washington, D.C. 20590.
Title IV Complaint Procedure
Title VI Complaint Form
Americans with Disabilities Act (ADA)
Brevard Alzheimer’s Foundation, Inc., is committed to providing safe, reliable, efficient, and accessible service to its customers. To ensure equality and fairness, Brevard Alzheimer’s Foundation, Inc., will make reasonable modifications to policies and procedures to ensure that individuals with disabilities have equal access to all of its services. Exceptions would include modifications that:
>> Cause a direct threat to the health and/or safety of others;
>> Result in a fundamental alteration of the nature of the service;
>> Are not necessary in order for the individual with a disability to fully utilize Brevard Alzheimer’s Foundation, Inc.’s services
Reasonable Modification Policy
The Brevard Alzheimer’s Foundation, Inc., recognizes that disabilities are as diverse as the individuals they serve and recognizes the need to make reasonable modifications to its policies, regarding assistance offered to passengers who may require additional assistance to use its services.
Under Title II of the ADA, state and local governments are required to make reasonable modifications to policies, practices and procedures where necessary to avoid discrimination.
For those riders who require additional assistance, the Brevard Alzheimer’s Foundation, Inc., will endeavor to accommodate all reasonable modification requests for such assistance by following procedures outlined below:
1. Riders must inform the intake department of the Brevard Alzheimer’s Foundation, Inc., of the need and specific type of additional assistance requested at the time ride reservation, is made.
2. The intake department will advise the office manager/scheduler of the specific rider need/request. The office manager/scheduler will log the information within the client information system and determine the resources required to accommodate the rider.
3. The office manager/scheduler will evaluate the request and report to the Director of Transportation whether the request is reasonable to perform.
4. If the Director of Transportation deems the service requested to be unreasonable to perform or to repeat on a regular basis, he/she must cite specific reasoning to support the finding and inform the client via phone call at least 48 hours before the requested/scheduled trip. The findings must also be communicated to the rider expeditiously in writing
5. Riders may appeal any such decisions by following established ADA grievance procedures. Complaints that a County program, service or activity is not accessible to persons with disabilities should be directed to The Brevard Alzheimer’s Foundation, Inc., attention Director Odle. Mail your completed appeal to 4676 N. Wickham Road, Melbourne, FL 32935 or if you wish to e-mail or fax your appeal please call 321-253-4430 and an e-mail address will be provided to you.
A Complainant may also file a complaint with the US Department of Transportation by contacting the Department at: US Department of Transportation, Office of Civil Rights,
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590