Americans with Disabilities Act (ADA) (Reasonable Modification Policy)
Brevard Alzheimer’s Foundation, Inc., is committed to providing safe, reliable, efficient, and accessible service to its customers. To ensure equality and fairness, Brevard Alzheimer’s Foundation, Inc., will make reasonable modifications to policies and procedures to ensure that individuals with disabilities have equal access to all of its services. Exceptions would include modifications that:
>> Cause a direct threat to the health and/or safety of others;
>> Result in a fundamental alteration of the nature of the service;
>> Are not necessary in order for the individual with a disability to fully utilize Brevard Alzheimer’s Foundation, Inc.’s services.
The Brevard Alzheimer’s Foundation, Inc., recognizes that disabilities are as diverse as the individuals they serve and recognizes the need to make reasonable modifications to its policies, regarding assistance offered to passengers who may require additional assistance to use its services.
Under Title II of the ADA, state and local governments are required to make reasonable modifications to policies, practices and procedures where necessary to avoid discrimination.
For those riders who require additional assistance, the Brevard Alzheimer’s Foundation, Inc., will endeavor to accommodate all reasonable modification requests for such assistance by following procedures outlined below:
1. Riders must inform the intake department of the Brevard Alzheimer’s Foundation, Inc., of the need and specific type of additional assistance requested at the time ride reservation is made.
2. The intake department will advise the office manager/scheduler of the specific rider need/request. The office manager/scheduler will log the information within the client information system and determine the resources required to accommodate the rider.
3. The office manager/scheduler will evaluate the request and report to the Director of Transportation whether the request is reasonable to perform.
4. If the Director of Transportation deems the service requested to be unreasonable to perform or to repeat on a regular basis, he/she must cite specific reasoning to support the finding and inform the client via phone call at least 48 hours before the requested/scheduled trip. The findings must also be communicated to the rider expeditiously in writing.
5. Riders may appeal any such decisions by following established ADA grievance procedures. Complaints that a county program, service or activity is not accessible to persons with disabilities should be directed to the Brevard Alzheimer’s Foundation, Inc., attention Executive Director Sell. Mail your completed appeal to 4676 N. Wickham Road, Melbourne, FL 32935, or if you wish to email or fax your appeal, please call (321) 253-4430 and an e-mail address will be provided to you.
A Complainant may also file a complaint with the US Department of Transportation by contacting the Department at: US Dept. of Transportation, Office of Civil Rights, Federal Transit Administration, Attention: Complaint Team, East Building, 5th Floor – TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590.
